Wattaco.com is a print on demand company, all of our products are unique and produced per order. Keeping in mind that our relationship with you (the customer) is the most important part of our business we want to make you aware of our refund policy.
Image Quality Control
Every piece of artwork being printed for the first time goes through Image Quality Control performed by the Wattaco.com team. In case the artwork cannot be printed in fine quality, we do not make any moderation to the file, but we do notify you about the matter. That's our Merchant Protection policy for making sure your designs will be printed in good quality.
Returns or exchanges are not supported if you (the customer) ordered a wrong size, color, uploaded the wrong image, changed your mind or don’t like the product. We don’t have inventory space to keep the unwanted items.
Once you (the customer) have completed a purchase and we verify the image quality the order is sent to production, you can no longer edit any details or cancel it. If the shipment details were incorrect, Wattaco.com is not responsible and will not offer replacements or refunds.
If the received product is printed incorrectly, damaged or in a bad quality, please contact Wattaco’s Merchant Support at email@example.com and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. That's our Merchant Protection policy for making sure that reprints are issued, if you (the customer) recieve a damaged product.
In case a replacement order is arranged, there is no need to send the original order back to us.
Please feel free to contact our Support Team with all the necessary information and photographic evidence for investigation by email to firstname.lastname@example.org, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.